Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 3-8 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that these are estimated delivery times and may vary depending on your location, customs clearance, weather conditions, or carrier delays.
Shipping Costs
Shipping charges are calculated at checkout based on your location and the shipping method selected.
If your store offers free shipping, you can replace this section with:
We offer Free Shipping on eligible orders. Any minimum purchase requirements will be displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (when available) so you can monitor your shipment.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Shipments
While we work with reliable shipping partners, occasional delays may occur due to factors beyond our control. If your package has not arrived within the estimated delivery timeframe, please contact our support team, and we will assist you in locating your order.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can resolve the issue promptly.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team. We are happy to help and will do our best to ensure a smooth shopping experience.
Thank you for shopping with us!